To place your order, simply browse our product collection, select your favorite design, choose your size and quantity, then click “Add to Cart”. After that, proceed to checkout where you'll enter your shipping and payment information. Once your order is confirmed, you’ll receive an email confirmation with your order details.

Total delivery time = Processing time + Shipping time

• Processing Time: 2–3 business days (4–5 days if ordered on weekends).

• Shipping Time:
  • USA: 3–7 business days
  • Other countries: 7–14 business days

We ship Monday through Friday and provide tracking numbers for every order. Please note that delays may occur due to customs or holiday seasons. For more details, see our Shipping Policy

If your tracking number hasn't updated yet, don’t worry — it may take up to 5 days for tracking info to appear. Sometimes carriers update status with delays. Please wait a little longer, and if the problem persists, feel free to contact us at support@customlyvibe.com and we’ll assist you right away

We’re sorry for the delay! Delivery might be affected by customs clearance or shipping congestion. If your order hasn’t arrived within the estimated time frame (USA: 10 business days, International: 15 business days), please contact us within 15 days from the shipment date so we can investigate and file a claim if necessary

We accept Visa, MasterCard, American Express, JCB, and more through Stripe and PayPal. All payments are encrypted and securely processed. You can shop with peace of mind!

Your card will be charged immediately upon placing the order. The transaction appears as soon as the order is confirmed through our secure payment gateway.

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.