Thank you for visiting CustomlyVibe.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase on our online store CustomlyVibe, operated by TMX ECOMMERCE LTD.

We are committed to ensuring the privacy and security of your personal data and complying with all applicable data protection laws, including GDPR.

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.

Information We Collect

When we talk about “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information collected as described below:

  • Device Information:

    When you visit our website, we automatically collect certain details about your device, such as IP address, browser type, device type, operating system, referring URLs, and timestamps.

    This information is collected through cookies — small data files stored by your web browser.

  • Order Information:

    When you make a purchase or attempt to do so, we collect the necessary personal details to fulfill your order.

    This includes your name, billing and shipping address, payment details, email address, and phone number.

We do not intentionally collect personal information from individuals under 18.

If we mistakenly collect personal information from someone under 18, we will promptly delete it.

If you believe this has occurred, please contact us at support@customlyvibe.com.

How We Use Your Information

We collect and use information to enhance your experience, fulfill your orders, and improve our services. Specifically, we use your information for:

  • Processing and fulfilling orders, including payment and shipping.

  • Communicating with you about orders, inquiries, and updates.

  • Personalizing your shopping experience and recommending relevant products.

  • Analyzing website usage, improving functionality, and optimizing performance.

  • Preventing fraud, maintaining website security, and complying with legal obligations.

Security of Your Information

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Although no method of internet transmission or electronic storage is completely secure, we follow industry-standard practices and regularly review our security protocols to safeguard your data.

Sharing Your Information

We share your information only with trusted service providers essential to running our business, including:

a. Platform and Analytics:

We use WooCommerce (WordPress) to power our online store and may use tools such as Google Analytics to understand user behavior and improve services.

b. Payment Processors:

We work with secure payment gateways such as PayPal, Stripe, and other providers to process your transactions safely.

c. Shipping Carriers:

We share your name, address, and contact details with carriers such as USPS, UPS, or FedEx to deliver your orders promptly.

All third-party partners are bound by strict confidentiality agreements and may not use your information for any purpose other than providing the contracted services.

We may also disclose your information if required by law or to protect our legal rights.

Cookies & Tracking Technologies

Cookies are small files stored on your device that help us personalize your experience, remember preferences, and analyze traffic.

You can manage or disable cookies in your browser settings, but this may affect website functionality.

Do Not Track:

Our site currently does not respond to “Do Not Track” (DNT) signals, as there is no universal standard adopted for DNT compliance.

International Data Transfers

Our headquarters is located in the United Kingdom, and our fulfillment warehouse operates in the United States.

If you are accessing our site from outside these regions, your data may be transferred and processed in these countries, which may have different data protection laws.

By using our site, you consent to such data transfers.

Your Rights and Choices

You have the right to access, correct, or delete your personal data.

You may also object to certain data uses or request restrictions.

Please contact us via support@customlyvibe.com to make a request.

We may need to verify your identity before processing any data changes.

You can also unsubscribe from marketing emails at any time using the “unsubscribe” link in our messages.

Data Retention

We retain personal data only as long as necessary to fulfill orders, meet legal obligations, or resolve disputes.

You may request deletion of your data at any time.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

All updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

United Kingdom Address: 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE

United States warehouse: 2203 Bay Breeze, Drive Portland,Texas 78374, United States

Email: support@customlyvibe.com

Support Hours: Monday – Friday, 6:00 AM – 5:00 PM (GMT/BST)