HOW DOES RETURN WORK?

We are confident that you will be happy with your purchase once it arrives.

However, if for any reason you discover a mistake caused by us within 30 days after receiving your package, simply send us an email at support@customlyvibe.com to request a return.

In your email, please include your order number (found on your packing slip or in your order confirmation email) and a brief description of the issue.

There are no restocking fees, but return shipping costs must be paid by the customer.

RETURN LOCATION AND CONTACT INFORMATION

USA Warehouse: 2203 Bay Breeze, Drive Portland,Texas 78374, United States

Email: support@customlyvibe.com

(This is our return address; however, we only accept returns after you have submitted a return request via email and received confirmation from us. Please carefully read our instructions below before sending any package back.)

Frequently Asked Questions (FAQ)

Do you accept returns?

Yes, we accept returns for both defective and non-defective products if our mistake is verified.

Do you accept exchanges?

Yes, we accept exchanges only if we sent the wrong size, color, or product compared to your original order.

What condition must a product be in for a return or exchange?

Only new, unused products are accepted. Items must be in their original packaging and unworn.

How long do customers have to return a product?

You must submit your return request within 30 days of receiving your order.

What is the return method?

Returns are accepted by mail only.

Who is responsible for the return label?

The customer is responsible for all return shipping costs.

Is there a restocking fee?

No, we do not charge any restocking fee.

How long does it take to process a refund?

Refunds are typically processed within 8 business days after we receive and inspect the returned items.

RESTRICTIONS APPLY TO RETURN

  • We only accept returns if the issue is caused by our mistake, and you must provide photo proof of the issue.

  • Returns are only accepted within 30 days from the delivery date. Items returned after this period are not eligible for refunds or exchanges.

  • Only new and unused products in original packaging will be accepted.

  • We do not accept size or color exchanges unless the product you received differs from your order.

  • Since every product is print-on-demand, each item is custom-made and cannot be resold to another customer.

RETURN INSTRUCTIONS

If you’ve reviewed the restrictions above and your item qualifies for return, please follow these steps:

  1. Send an email to support@customlyvibe.com including:

    • Your order number

    • Photos showing the issue

    • A short description of the problem

  2. We’ll review your request and respond within 1–2 business days. If the issue is confirmed to be our fault, we will approve your return request.

  3. Carefully pack your item(s) and ship it to our return address using USPS or your local postal service.

    (Return shipping fee is paid by the customer.)

  4. Once we receive and inspect your return, we’ll notify you via email and proceed with your refund or replacement.

REFUND PROCEDURE

Refunds typically take 3–8 business days to be processed, depending on:

  • Shipping time for the return

  • Inspection and processing at our warehouse

  • Your bank or credit card provider’s processing time

For any questions or assistance, please contact us at support@customlyvibe.com.

Our support team is always happy to help.